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Terms of service
DOLMEN SKINCARE TERMS OF SERVICE
Effective Date: [Insert Date] Last Updated: [Insert Date]
Welcome to Dolmen Skincare (“Dolmen”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to
and use of our website, Dolmen-Egy.com (the “Website”), and any purchase of products made through the Website.
By accessing the Website, placing an order, or purchasing any Dolmen product, you acknowledge that you have read,
understood, and agreed to these Terms.
1. ABOUT DOLMEN
Dolmen is a skincare and personal-care brand offering products formulated using Dead Sea minerals and other
selected natural ingredients.
Dolmen products are intended for cosmetic and personal-care purposes unless expressly stated otherwise on the
relevant product page or packaging.
Dolmen does not represent that any product is intended to diagnose, treat, cure, or prevent any disease or medical
condition.
2. ELIGIBILITY
You must provide accurate and complete information when placing an order.
By placing an order, you confirm that the information you provide is accurate and complete, you are legally capable of
entering into a purchase transaction, you will use the products only for their intended cosmetic purpose, and you will
follow the instructions, warnings, storage conditions, and precautions provided on the product packaging or Website.
Dolmen reserves the right to refuse or cancel an order where information provided is inaccurate, fraudulent,
incomplete, or where the transaction appears suspicious or unauthorized.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, colours, packaging
and other information displayed on the Website are accurate.
However, product colours may appear slightly different depending on your device or screen; packaging may
occasionally be updated without changing the essential nature of the product; ingredient lists and product information
may be updated from time to time; and the packaging and product supplied to you shall be considered the final
reference for use, ingredients, warnings, directions and storage instructions.
Dolmen reserves the right to correct errors, inaccuracies or omissions and to update product information at any time.
4. COSMETIC PRODUCTS AND PERSONAL USE
Dolmen skincare products are cosmetic products intended for external use unless otherwise stated.
Before using a product, read the product instructions and warnings; use the product only as directed; avoid contact
with the eyes unless the product is specifically intended for use around the eyes; keep products away from children
unless specifically intended for children; do not ingest cosmetic products; and discontinue use if significant irritation or
an unexpected adverse reaction occurs and seek appropriate medical advice where necessary.
Individual skin types and sensitivities vary. Dolmen does not guarantee that every product will be suitable for every
individual.
Where appropriate, customers are encouraged to perform a patch test before full application.
5. ALLERGIES AND SENSITIVITY
Customers are responsible for reviewing the ingredients of a product before use and identifying any known allergies or
sensitivities.If you have a known allergy, sensitive skin, an existing dermatological condition, are pregnant or breastfeeding, or are
undergoing medical or dermatological treatment, you should consult an appropriate healthcare professional before
using cosmetic products where necessary.
Dolmen shall not be responsible for a reaction resulting from a known or undisclosed allergy; failure to read product
ingredients or warnings; failure to follow product instructions; incorrect or excessive use; use of the product for a
purpose other than its intended purpose; or improper storage or handling after delivery.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
6. ORDERS
Placing an order through the Website constitutes an offer to purchase the selected products.
An order is not considered finally accepted until Dolmen confirms the order.
Dolmen reserves the right to accept or reject an order, limit quantities, cancel an order, correct pricing or product
information errors, refuse transactions suspected of fraud or unauthorized activity, or cancel an order where the
requested product is unavailable.
If Dolmen cancels an order after payment has been received, the amount paid for the cancelled order will be refunded
using the applicable refund method.
7. PRICES
All prices displayed on the Website are in the currency stated on the Website and include applicable taxes where
expressly indicated.
Dolmen reserves the right to change prices, promotions and offers at any time without prior notice.
Any price change will not affect an order that has already been confirmed by Dolmen, except where the order contains
an obvious pricing or technical error.
Promotional offers may be subject to specific terms, validity periods, stock limitations, minimum purchase
requirements or other conditions stated with the promotion.
Promotions cannot be combined unless expressly stated.
8. PAYMENT
Dolmen may offer one or more payment methods, including online payment and/or cash on delivery where available.
Payment information processed through third-party payment providers may be subject to those providers' own terms
and privacy policies.
Dolmen does not retain complete payment-card information unless legally permitted and expressly required for an
authorized payment process.
9. DELIVERY
Dolmen will make reasonable efforts to deliver orders within the estimated delivery period communicated at the time of
purchase.
Delivery times are estimates and may be affected by incorrect or incomplete customer information, customer
unavailability, courier delays, public holidays, weather conditions, traffic or access restrictions, force majeure events,
or other circumstances beyond Dolmen's reasonable control.
The customer is responsible for providing an accurate delivery address and reachable telephone number.
Additional delivery charges may apply where a customer provides an incorrect address, repeatedly refuses delivery, or
requests a subsequent delivery attempt, where permitted by applicable law.
10. INTERNATIONAL ORDERS
For international orders, the customer is responsible for any customs duties, import taxes, clearance charges, VAT,
governmental fees or other charges imposed by the destination country, unless expressly stated otherwise by Dolmen.Such charges are outside Dolmen's control and may vary between countries.
The customer is responsible for ensuring that the products ordered may legally be imported into the destination
country.
Dolmen shall not be responsible for delays, seizure, rejection or additional costs resulting from customs requirements
or import restrictions in the destination country, except to the extent caused by Dolmen's own breach of applicable law.
11. DELIVERY INSPECTION
Customers should inspect their order promptly upon delivery.
If a package appears visibly damaged, customers are encouraged to notify the delivery representative where possible
and contact Dolmen as soon as possible with photographs and details of the issue.
If a customer receives the wrong product, a missing product, a materially damaged product, or a product that appears
defective upon receipt, the customer should contact Dolmen promptly so that the matter can be investigated and
resolved in accordance with applicable law and Dolmen's applicable returns procedure.
12. RETURNS AND EXCHANGES
Dolmen respects all mandatory consumer rights under applicable Egyptian law.
Where Egyptian consumer-protection law grants a customer a right to return or exchange a product, Dolmen will
comply with those legal requirements.
Egyptian Consumer Protection Authority guidance currently states that consumers generally have a 14-day right to
return or exchange goods without giving a reason, subject to statutory exceptions, and a 30-day right in relation to
defective goods.
12.1 Unopened Cosmetic Products
Where a return is legally permitted and the product is eligible for return, cosmetic products should be returned unused,
unopened, in their original packaging, with seals, protective packaging and labels intact where applicable, and in
substantially the same condition in which they were received.
Because skincare and cosmetic products are personal-use products, opening, using, testing or materially altering a
product may affect its eligibility for return where applicable under Egyptian law.
Nothing in this section is intended to restrict any mandatory consumer right.
12.2 Opened or Used Products
For hygiene, health and product-integrity reasons, Dolmen generally cannot accept the return of a cosmetic product
that has been opened, used, contaminated, altered or materially changed by the customer where applicable law
permits Dolmen to refuse such return.
This restriction does not apply where the product is defective or where applicable law otherwise requires Dolmen to
accept the return.
12.3 Return Notification
Customers should contact Dolmen as soon as possible after receiving an order to request a return or report a problem.
For operational purposes, Dolmen requests that customers notify us within 24 hours of delivery whenever possible,
particularly in cases involving wrong products, missing products, visible damage, leakage, or other delivery-related
issues.
The 24-hour notification period is an operational request and does not limit any mandatory statutory rights available to
the customer.
12.4 Return Assessment
Dolmen may request photographs, videos, order details, invoices, batch information or other reasonable information
necessary to assess a return or product complaint.Where the condition of a returned product is disputed, Dolmen may inspect the product and its packaging and may
request appropriate technical assessment where necessary.
13. DEFECTIVE PRODUCTS
If a product is defective, Dolmen will handle the matter in accordance with applicable consumer-protection law.
The Egyptian Consumer Protection Authority states that defective goods may generally be returned or exchanged
within 30 days of receipt, subject to the applicable legal requirements.
Where a defect is confirmed, Dolmen may, as applicable and subject to the customer's legal rights, replace the
product, repair the product where repair is appropriate, refund the product value, or provide another remedy required
by applicable law.
Where the law requires a refund, the refund will be processed in accordance with the applicable legal requirements
and payment method.
14. PRODUCTS DAMAGED AFTER DELIVERY
Dolmen is not responsible for damage caused after delivery by improper storage, exposure to excessive heat, freezing
temperatures or direct sunlight, leaving products in a vehicle or other unsuitable environment, water contamination,
contamination caused by contact with hands or other materials, improper use, failure to close the container properly,
use contrary to the product instructions, or modification, dilution or mixing with other substances.
Customers should follow the storage instructions displayed on the product packaging.
15. REFUNDS
Where a refund is approved or legally required, the refund will be processed using the original payment method where
reasonably possible, subject to the procedures of the relevant payment provider or financial institution.
The timing of funds appearing in a customer's account may depend on the payment provider, bank or card issuer.
Where a return is not the result of a Dolmen error and applicable law permits the customer to bear return delivery
costs, applicable return or collection charges may be deducted or charged separately.
Where a product is defective, incorrect, or Dolmen is otherwise legally responsible for the issue, Dolmen will bear the
applicable costs to the extent required by law.
16. STORE CREDIT
Where legally permissible and agreed with the customer, Dolmen may provide store credit instead of a cash refund.
Store credit may be subject to an expiry date where legally permitted, may not be exchanged for cash unless required
by applicable law, and may only be used according to the terms communicated when issued.
Store credit will not be used to replace a cash refund where applicable law requires a refund.
17. PRODUCT STORAGE
Customers are responsible for storing products according to the instructions provided on the packaging.
Unless otherwise stated, customers should avoid exposing skincare products to excessive heat, direct sunlight,
excessive humidity or other unsuitable conditions.
Dolmen shall not be responsible for deterioration caused by improper storage after delivery.
18. MEDICAL DISCLAIMER
Dolmen products are cosmetic products and are not intended to diagnose, treat, cure or prevent medical conditions
unless expressly stated and legally permitted.
Information published on the Website, social media channels, advertisements, blogs or other Dolmen communications
is provided for general cosmetic and skincare information and should not be considered medical advice.
If you have a medical condition or persistent skin concern, consult a qualified dermatologist or healthcare professional.19. WEBSITE CONTENT
All content on the Website, including logos, brand names, product names, photographs, graphics, videos, text,
designs, product descriptions, marketing materials and website layout, is owned by or licensed to Dolmen and is
protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, publish, sell, license or commercially exploit any Website content
without prior written permission from Dolmen.
20. USER CONDUCT
You agree not to use the Website for unlawful purposes; attempt to gain unauthorized access to the Website; interfere
with Website security; introduce malicious software; use automated systems to extract Website content without
permission; submit fraudulent orders; provide false information; or misuse promotions, discount codes or other offers.
Dolmen reserves the right to suspend or restrict access where necessary to protect the Website, customers or the
business.
21. PROMOTIONAL CODES
Promotional codes may be subject to specific conditions.
Unless expressly stated otherwise, promotional codes cannot be exchanged for cash; only one promotional code may
be used per order; promotions may have expiry dates; promotions may exclude certain products; promotions may be
subject to minimum purchase requirements; and Dolmen may withdraw or amend promotions in accordance with
applicable law.
22. THIRD-PARTY SERVICES
The Website may use third-party service providers for payment processing, delivery, analytics, technology, marketing
or other services.
Dolmen is not responsible for the independent acts, omissions, policies or technical failures of third-party providers
except where responsibility is imposed on Dolmen by applicable law.
23. PRIVACY
Dolmen may collect and process personal information necessary to process orders, deliver products, process
payments, respond to customer enquiries, improve the Website, provide customer service, prevent fraud, and comply
with legal obligations.
Personal information will be handled in accordance with Dolmen's applicable Privacy Policy and applicable Egyptian
data-protection legislation.
24. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Dolmen shall not be liable for indirect, incidental, special or
consequential losses arising from improper use of a product, failure to follow product instructions, improper storage,
customer-provided incorrect information, delays caused by circumstances beyond Dolmen's reasonable control,
third-party service failures, or unauthorized use of the Website.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
25. FORCE MAJEURE
Dolmen shall not be responsible for failure or delay in performing its obligations where such failure or delay results
from circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemics or pandemics,
government actions, war, civil unrest, strikes, transportation disruption, power or telecommunications failures, customs
restrictions, or major technical failures.
Dolmen will make reasonable efforts to resume performance as soon as reasonably possible.
26. CHANGES TO THESE TERMSDolmen may update these Terms from time to time.
The updated version will be published on the Website with the applicable effective date.
Changes will not affect rights already established in relation to an order that has already been accepted, except where
required by applicable law.
27. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.
Nothing in these Terms is intended to deprive a consumer of any mandatory rights or protections available under
applicable Egyptian law.
28. DISPUTES AND CONSUMER RIGHTS
Dolmen encourages customers to contact us first so that we can attempt to resolve any complaint promptly and fairly.
Where a dispute concerns rights protected under Egyptian consumer-protection legislation, the customer's statutory
rights remain unaffected.
The Egyptian Consumer Protection Authority may have jurisdiction over consumer disputes in accordance with
applicable law.
29. CONTACT US
Dolmen Skincare Website: Dolmen-Egy.com Email: Dolmen.eg@outlook.com Customer Service: [Insert Phone /
WhatsApp Number] Address: [Insert Registered Company Address]
When contacting us regarding an order, please provide your order number and the telephone number used to place
the order.
30. ACCEPTANCE
By using the Website or placing an order, you acknowledge that you have read and understood these Terms and
agree to be bound by them, subject always to your mandatory rights under applicable law.
Dolmen Skincare Natural Dead Sea Skincare Since 1998